DIGITAL SERVICES
Designed to disrupt
We craft next-generation technology and transformation strategies that push your business out ahead.
OVERVIEW
An integrated approach to fuel your success
Technology is fast changing the fundamental nature of businesses.Organizations which were once world leaders in their space are now giving way to new age technology-led innovative business models led by next-gen dynamics. Changing business landscape and evolving customer expectations is disrupting the erstwhile traditional cost/labour arbitrage BPO services.
Legacy processes are getting streamlined through innovative process centric methodologies to make them more standardized, agile, and lean. To remain competitive in the shifting technological paradigm, businesses are leveraging digital technologies like automation, analytics, and IoT. AI & machine learning is augmenting humans to create digital workforces of tomorrow. The objective is to reduce costs, manage risk & compliance, provide sustained profitable growth, and create superior customer experience enabling them to transform to the enterprises of tomorrow.
To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and business performance.
Our Process-First, Technology-led Digital Operations approach helps organizations better manage their overall goals. Our approach focuses on helping organizations redefine their traditional inverted operations pyramid to an upright three-stacked digital operations pyramid.
ACCELERATORS AND ENABLERS
3 LEVER BUSINESS PROCESS MODELLING (BPM)
INTELLIGENT AUTOMATION
ANALYTICS
HORIZONTAL SERVICES
Finance & Accounting
Our capabilities encompasses smart process design, intelligent operations framework, focus on compliance, required visibility & controls and embedded analytics through use of state-of-the-art technologies including Robotics, Smart device solutions thereby achieve vision of modern day CFO’s.
Supply Chain Management
Scient’s advanced SCM Services facilitate smart decision making and help you in optimizing and streamlining supply chain functions, building an agile ecosystem through automation.
Automated Product Support
As an organization focusing on next-generation technologies, we are reinventing the product support realm through the power of cognitive intelligence, robotics and virtual assistants.
Digital and Content
A holistic digital marketing and content solutions across marketing channels, markets, languages and content type (owned, paid and earned). Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver personalized experiences in constantly evolving physical and online environment.
Cognitive Automation
Scient is dedicated to solving industry-level problems using next-gen Artificial Intelligence, Machine Learning, Computer Vision techniques with seamless integration with RPA. Automation of complex, unstructured tasks require cognitive skills and automation of rule-based, structured tasks is achieved through RPA. This enables end to end enterprise automation, which we call Cognitive Automation.
VERTICAL SERVICES
Banking and Financial Services
Scient’s holistic banking service offerings via innovative engagement models help you keep up with customers’ expectations while meeting regulatory requirements.
Insurance
Scient’s offers robust insurance solutions and services to facilitate knowledge exchange and focus on value creation which helps you increase profitability, gain flexibility, and ensure superior customer experience.
Consumer Packaged Goods (CPG)
Scient’s helps you adopt a combination of enhanced business processes and digital solutions for deep data analysis. This not only enables a seamless transition but also facilitates robust customer relationships, ensuring long-term loyalty.
Life Science
Scient’s offers optimized Life Sciences services that drive operational efficiency, optimize R&D expenditure, and provide high quality professional services together with the required compliance.
Healthcare
Scient’s provides a smarter healthcare delivery system that is customer-centric, and that truly uses automation and intelligence to manage regulations and consolidate the healthcare systems.
Retail and CPG
Scient’s offers next-gen retail services which ensure business success in the digital economy by delivering an enhanced and personalized customer experience to the digital tech-savvy customers.
Utilities
Scient’s helps you to tranform into a digital utility through an innovative portfolio of digital services which helps you to connect with customers via multiple channels and fine-tune interactions to address specific customer needs.
Telecom
Scient’s focuses on providing the right customer experience strategy through tailored omni-channel strategies, channel optimization approach, and technology driven innovation.
Manufacturing
Scien’s offers a vast bouquet of service offerings aligned to the specific needs of the Hi Tech & Manufacturing sector, spanning areas such as Manufacturing Operations support, Sourcing & Procurement and Order Management. Our technology-enabled services help you to enhance customer satisfaction and enable sustainable growth.
OUR WORK
Digital to the core
Since day one, we’ve helped our clients thrive with digital-first solutions. With digital in our DNA, we use what we’ve learned to continue creating for the future.
OUR APPROACH
Partners in transformation
We work fast to uncover what’s missing and build you a strategy designed to disrupt. Together from start to finish, we’re not done until we’ve enacted change you can see.
